Catch the revenue leaks in your front office.
Backstop Ops helps service businesses recover missed calls, speed up follow-up, organize scattered knowledge, and automate the admin work that keeps slipping through the cracks. We catch the jobs your business keeps dropping.
Made for service businesses where speed matters: contractors, clinics, property managers, vacation-rental operators, and local teams that can't afford to miss the next call, quote, or follow-up.
Most businesses don't have a lead problem. They have a leak problem.
The work is already there. It leaks out of the gaps between a call and a callback, an estimate and a follow-up, a question and an answer no one wrote down. Here's what slips through.
The call you didn't answer
A buyer calls, gets voicemail, and dials your competitor instead. Most never call back, and you never knew they rang.
The lead that waited
Someone reaches out at 9pm. By the time anyone replies the next afternoon, they've already booked with whoever answered first.
The estimate that went quiet
You send a quote once and move on. No nudge, no check-in. Half of those jobs were winnable with one more touch.
The lead stuck in an inbox
Leads pile up in an inbox, a spreadsheet, a stack of sticky notes. Nobody owns the follow-up, so it quietly doesn't happen.
The same question, again
Your team answers the same handful of questions all day, every day, instead of doing the work that actually moves money.
The knowledge in one head
How you price, how you handle tricky calls, what to say to the angry customer. It lives with one person and walks out the door with them.
The review never asked for
Happy customers would gladly vouch for you. Nobody asks at the right moment, so the reputation never compounds.
The prospect nobody circled back to
Old quotes and past customers sit cold. A simple reactivation nudge would bring some of them back, but it never gets sent.
Find your leaks
These are just the common ones. The Front Office Leak Assessment finds exactly where your business is losing, and what to fix first.
Every fix moves one of three needles.
We don't build AI for the sake of AI. Everything we install has to show up in one of three places you can actually feel: more revenue, more time, or a better experience for your customers.
More revenue
Catch the calls, leads, and follow-ups you're losing, so more of the demand you already have turns into booked, paid work.
More time
Hand the repeated calls, data entry, and everyday decisions to systems, and get hours back in your week for the work only you can do.
Better experience
Faster replies, nothing dropped, consistent answers every time, so every customer walks away feeling looked after.
Eight backstops that plug the leaks.
Each one is a self-contained fix tied directly to money or time. Install one, or stack them into a front office that runs itself. No jargon, no science project. Just the gaps closed.
Missed-Call Recovery
The second a call goes unanswered, the caller gets a text that keeps the conversation going, instead of sending them to your competitor.
Speed-to-Lead Follow-Up
Every web form and inquiry gets an instant, personal reply and a booking link, day or night, while they're still interested.
Estimate & Quote Follow-Up
Sent estimates get a built-in sequence of nudges instead of silence, until the customer books or closes the file.
Review Request Systems
Every finished job triggers a review ask at the right moment, so your reputation compounds instead of stalling.
Internal Knowledge Bases
We pull how you actually run things out of your head and into a system your team and your AI can both use.
SOP & Workflow Buildout
The repeatable work gets written down, tightened, and handed off, so the business runs without routing every decision through you.
Inbox, Form & CRM Cleanup
We untangle the leads scattered across inboxes, forms, and spreadsheets into one clean pipeline nothing falls out of.
Reactivation Campaigns
Old quotes and past customers get a simple, well-timed nudge that brings a share of them back off the shelf.
Find the leaks. Build the backstops. Measure what comes back.
You don't start by buying software you'll never use. You start by finding out exactly where the money and time are going. See the full process →
What a finished backstop looks like.
No stock photos, no invented testimonials. These are examples of the systems and findings you actually get. Real client results will live here as they come in.
Missed-Call Recovery
Estimate follow-up
Quote sent once. If the customer goes quiet, the job quietly dies. No one notices.
Every quote enters a four-touch follow-up that runs on its own until the customer books or says no.
From an assessment
- ~18% of inbound calls went unanswered last month.
- Average lead reply time: 6h 40m.
- 43 estimates sent, 0 with any follow-up.
- No review request in place after jobs close.
Built for local service businesses.
Especially the ones that live and die by inbound calls, estimates, appointments, reviews, and follow-up. Pick your world.
Home service contractors
Stop missed calls and slow quotes from handing jobs to the other guy. Missed-call recovery, speed-to-lead, estimate follow-up, reviews, and seasonal reactivation.
See how it works for contractors →Property managers & vacation rentals
Keep guests, owners, and vendors from falling through the cracks. Guest inquiry response, owner updates, maintenance intake, review replies, and SOPs.
See how it works for rentals →Clinics & local healthcare
Fewer missed calls, faster call-backs, and less admin load on your front desk. Call-back workflows, appointment follow-up, FAQ handling, and internal SOPs.
See how it works for clinics →Not on the list? If your business runs on calls, quotes, appointments, and follow-up, the same backstops apply. Find your revenue leaks →
You're hiring an operator, not an agency.
I've spent years helping people build businesses, and I've launched several of my own: Fyreside Club, the DinkSpy and The Drop apps, RVer Insurance, and Highlands Home Watch. I know the leaks on this site firsthand, because I've lived every one of them.
I've missed the call, let the follow-up slip, and been the bottleneck the whole business waited on. So Backstop Ops isn't about adding complicated software for its own sake. It's about building simple systems that actually work in a real, busy business, and put recovered time and revenue back where you can feel it.
I also play competitive pickleball, which is how DinkSpy came about. I tend to build for the worlds I'm already in.
The Front Office Leak Assessment.
In one week, we map where your leads, tasks, follow-ups, and knowledge are falling through the cracks. You get a prioritized fix list, one quick-win workflow you can put to use right away, and a practical roadmap for the rest.
If we don't find at least one fix worth 5+ hours a week or real recovered revenue, you don't pay. Full refund, no negotiation.
Caught it.
Your request is in. I'll get back to you within one business day to schedule your assessment.